Refund policy

Last Updated: November 4, 2026

At Dasovip, customer satisfaction is important to us. This Return & Refund Policy explains our return requirements, refund procedures, return shipping responsibilities, and related information for purchases made through www.dasovip.com.

1. 30-Day Return Policy

Under our voluntary 30-day return policy, we accept eligible return requests submitted within 30 calendar days from the date your order is delivered.

For returns under this policy, items should generally meet the following conditions:

  • The item should be unused and in the same condition as received. Reasonable inspection or examination solely to determine the item's nature, characteristics, and functionality does not, by itself, mean that the item has been used.
  • The item should include its original packaging and accessories.
  • Proof of purchase must be provided, such as an order number or purchase confirmation.

These conditions apply subject to applicable consumer protection laws. The 30-day period under this voluntary return policy does not limit any separate statutory rights or remedies available to consumers, including rights relating to defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To request a return under our voluntary 30-day return policy, please contact us at hello@dasovip.com within the applicable return period.

Please provide the following information:

  • Your order number.
  • The email address used to place the order.
  • The reason for your return request.
  • Photos of the item if the return involves damage, defects, or receiving an incorrect item.

We will review your request and provide the applicable return instructions if the return is approved.

Please contact us before sending an item back. Returns sent without first receiving instructions may cause processing delays. This request procedure does not restrict any statutory rights that may apply.

3. Return Shipping Method

Approved returns must be shipped by mail according to the return instructions we provide.

We recommend using a trackable shipping method and keeping your shipping receipt and tracking information until the return process has been completed.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Customer Responsibility

Customers are responsible for return shipping costs when a return is requested for personal preference or reasons not caused by an error, defect, or damage attributable to Dasovip, including:

  • Change of mind.
  • Ordering the wrong product or variant.
  • Preference regarding color, style, or design.
  • No longer wanting the item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us before returning it. We will review the issue and order details and inform you of the applicable return shipping arrangements. Responsibility for return shipping costs will be determined based on the circumstances and applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us at hello@dasovip.com as soon as reasonably possible so that we can review the issue.

To help us review your request, please provide:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging, where relevant.
  • A description of the issue.

After reviewing the information provided, we will determine an appropriate resolution based on the circumstances. Depending on the issue, the resolution may include a replacement, refund, or another suitable remedy, subject to applicable law.

6. Exchange Requests

If you would like a different product, color, or style, please contact us at hello@dasovip.com to discuss the available options.

We will review your request and inform you of any available arrangements. Any exchange or alternative resolution will depend on the circumstances, product availability, and applicable store procedures.

If you receive a defective, damaged, or incorrect item, please contact us so we can review the issue and provide an appropriate resolution.

7. Refunds

Once a returned item has been received and inspected, we will review the return and notify you of the refund decision.

If your refund is approved, the refund will be processed to your original payment method in accordance with the applicable payment provider's procedures and any requirements under applicable law.

The time required for refunded funds to appear in your account may vary depending on your bank, card issuer, or payment provider. Additional processing time may be required before the funds become available. We do not guarantee a specific date for the funds to appear in your account.

8. Original Shipping Charges

Original shipping charges paid at checkout are generally non-refundable for customer-initiated returns, unless otherwise required by applicable law or the return results from an error attributable to Dasovip, such as sending an incorrect, damaged, or defective item.

Orders shipped with free standard shipping do not include a separate shipping charge eligible for refund.

9. Restocking Fee

We do not charge a restocking fee for eligible returns.

10. Return Address

Please contact us before sending any return. The applicable return address and shipping instructions will be provided after your return request has been reviewed.

Please include your order number or return information with your package to help us identify and process your return.

11. Contact Information

If you have questions regarding returns, refunds, damaged items, or exchange requests, please contact us using the information below.

Store Name
Dasovip

Website
https://www.dasovip.com/

Email
hello@dasovip.com

Phone
+1 781-200-5601

Business Address
71 Northgate Rd, Wellesley Hills, MA 02481, United States

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed

We aim to respond to customer inquiries as soon as reasonably possible during our published customer support hours.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under applicable law.