Refund policy

Last Updated: September 14, 2026

At Dasovip, customer satisfaction is our priority. This Return & Refund Policy explains our return requirements, refund procedures, return shipping responsibilities, and related information for purchases made through www.dasovip.com.

1. 30-Day Return Policy

We accept eligible return requests submitted within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must meet the following requirements:

• The item must be unused and in the same condition as received.
• The item must include the original packaging and accessories, where applicable.
• Proof of purchase must be provided, such as an order number or purchase confirmation.

Items that do not meet these requirements may not qualify for a return or refund, subject to applicable consumer protection laws.

2. How to Request a Return

To request a return, please contact us at hello@dasovip.com within the 30-day return period.

Please provide the following information:

• Your order number.
• The email address used to place the order.
• The reason for your return request.
• Photos of the item if the return involves damage, defects, or receiving an incorrect item.

Our customer support team will review your request and confirm whether the item qualifies for return. If approved, we will provide return instructions.

Please do not send items back before receiving return instructions from our customer support team. Unauthorized returns may result in processing delays.

3. Return Shipping Method

Approved returns must be shipped by mail according to the return instructions provided by our customer support team.

We recommend using a trackable shipping method and keeping your shipping receipt and tracking information until the return process has been completed.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

Customers are generally responsible for return shipping costs when the return is requested due to personal preference or reasons not caused by an error, defect, or damage attributable to Dasovip, including:

• Change of mind.
• Ordering the wrong product or variant.
• Preference regarding color, style, or design.
• No longer wanting the item.

Dasovip Responsibility

If you receive an item that is defective, damaged, or incorrect, please contact us before returning the item. After reviewing the issue and order details, Dasovip will cover reasonable return shipping costs or provide a prepaid return shipping label where applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us at hello@dasovip.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.
• Clear photos of the product.
• Photos of the packaging, where applicable.
• A description of the issue.

After reviewing the information provided, we will determine an appropriate resolution based on the circumstances. The resolution may include a replacement, refund, or another suitable remedy.

6. Non-Returnable Items

Subject to applicable law, certain items may not qualify for return, including:

• Items that have been used, altered, or damaged after delivery due to customer handling.
• Items returned without required original packaging or accessories, where applicable.

These exclusions do not limit any rights or remedies available to consumers under applicable law.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, color, or style, please return your eligible item for a refund and place a new order.

If you receive a defective, damaged, or incorrect item, please contact us so we can provide an appropriate resolution.

8. Refunds

Once your returned item has been received and inspected, we will determine whether it qualifies for a refund.

If approved, refunds will be issued to the original payment method used for the purchase.

After the refund is issued, your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

If only part of an order is returned, the refund amount will be calculated based on the eligible returned items.

9. Original Shipping Charges

Original shipping charges paid at checkout are generally non-refundable for customer-initiated returns, unless required by applicable law or the return is caused by an error on our part, such as sending an incorrect, damaged, or defective item.

Orders shipped with free standard shipping do not include a separate shipping charge eligible for refund.

10. Restocking Fee

We do not charge a restocking fee for eligible returns.

11. Return Address

Please contact our customer support team before sending any return. The applicable return address and instructions will be provided after your return request has been reviewed and approved.

Please include your order number or return information with your package to help us identify and process your return efficiently.

12. Contact Information

If you have questions regarding returns, refunds, damaged items, or exchanges, please contact us using the information below.

Store Name
Dasovip

Website
www.dasovip.com

Email
hello@dasovip.com

Phone
+1 318-545-7473

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT

We aim to respond to customer inquiries within 24–48 business hours.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.